We arrive and there stands majestically the Dream Castle Hotel. It is magnificent and even has a little magical air about itā¦ A castle worthy of the little princes and princesses that we will be during our stay in this partner hotel in Disneyland Paris. There is even a towerā¦ do you think Prince Charming is hiding there?
We enter the huge lobby. The large windows let in a lot of light and in the centre, a throne awaits its king or queen of the day.
A small drawback! There are only 2 receptionists and we are several to waitā¦ we will have to wait 25 minutes before the registration of our room.
We finally get the sesame and we go up to the top floor because we took a P.M.R suite to have more space and to facilitate my movements.
We get out of the lift, a child must have passed by because there is a lollipop stick on the floorā¦ This one must like it because it will stay there for 4 daysā¦ otherwise the whole time of our stay. Yuck!
The suite is quite large but the carpet is no longer very fresh or even very clean. The beds are clean. On the other hand, the decoration of the room seems quite faded and the refrigerator does not workā¦
I go down to the reception to report the deplorable state of the shower: there is a large greenish stain and I try to run the water, but it doesnāt go away. The receptionist assured me that an employee would come and clean it during the day.
In the evening, nothing has changedā¦ Back to the reception! Another 35 minutes lostā¦ I repeat my request and āwe are sorry but there is no one at the cleaning serviceā. For a hotel of this size it seems strange, but there is a bathtub, thatās somethingā¦
To satisfy the little one we go to the swimming pool, which is widely acclaimed by the receptionā¦
We enter by a corridor and we discover a miserable cabin to undress and it is crowded! Well, tomorrow weāll go down in our swimming costumesā¦ Ah, there are lockers to put your clothes but they are small and not very cleanā¦ As for the swimming poolā¦ Oops big disappointment! Itās a splash pool with a small slide. It is full of children and is tiny compared to the size of the hotel and its capacityā¦ hello contamination!
The next evening I go to the reception againā¦ 25 minutes of waiting (in my opinion it is their average!).
An employee will come to tell me that the shower is not dirty but that it is damaged by the cleaning products. Well, I donāt really believe itā¦ The proof! If I scratch, it goes away. I go back to the reception, not very happy. I didnāt pay for a suite to have a dilapidated shower, a dirty carpet and so onā¦
While Iām at it, I ask for towels because there is no cleaning service in the room and we are out of towels. Also, the little one has been sick. I took off the sheets and called the reception to have someone come to vacuum the room, empty the garbage and change the bed. They will give me the sheets. Itās my job to change themā¦ Hello, Suite service! Well, I promiseā¦ I wonāt pay for a Suite anymore if itās not for extra services.
The poor receptionist doesnāt know what to sayā¦ He offers me a meal for 3 people in the hotel restaurant. Well itās better than nothing but it doesnāt change the situation.
We go to the restaurant. The food is of good quality and the service too, finally a positive side!
As for the breakfast, it goes well. The products are fresh, diversified and sufficientā¦Butā¦ The distances are not respected by the visitors who take the croissants, the cheese squares with their handsā¦ The staff tries to put order in this happy mess but as for all the services of the hotel, they are in short supply and very quickly overwhelmed. It was better to arrive early.
On the third day, still no cleaning in sight! I put all the towels, sheets, as well as the dustbins in front of the door of our room. Positive point, the next day all this little mess will be cleared up!
Again, I go back to the reception and ask the difference between a room and a suite. Why is there no cleaning? Answer: āPeople never stay long and the cleaning is only done at the end of the stayā. Ok but we stayed there for 5 days. I wanted a cleaning which never happened. However, they refunded me for one night. In my opinion I must have pissed them off with my complaints! In the end I spent almost 3 hours waiting at the reception for a service that never arrivedā¦
On the other hand, we must underline the GREAT friendliness, kindness and politeness of the reception staff who take the time to listen to your complaints and look for solutions to your problems despite the small means at their disposal.
| Positive points | Negative points |
| Attractive prices | Pas de mƩnage en chambre |
| The quality of the restaurantās products | The dilapidated rooms, out of order fridge |
| The diversity and quality of the breakfast | Lack of cleaning in common areas |
| The friendliness of the reception staff | Lack of cleaning staff |
| The suite is great | Pool too small for a hotel of this size |
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